SOCIAL

  POP QUIZ

POP QUIZ

GET READY TO TEST YOUR EYECARE AND PRACTICE MANAGEMENT KNOWLEDGE

BUILDING A BETTER BUSINESS No.007
THE TEST

1 WHEN DOES THE CONSUMER’S EXPERIENCE WITH THE OFFICE BEGIN?

A) Awareness the business exists

B) Telephone call to make an appointment

C) Arrival at the office

2 WHOSE RESPONSIBILITY IS IT TO ANSWER THE PHONE?

A) Front desk/reception

B) Pre-test staff

C) All members of the practice, including the doctor

3 THE FIRST STEP TO ENHANCING PRODUCTIVITY IS . . .

A) Increasing prices

B) Increasing staff

C) Evaluating your current processes

4 IDEALLY, YOUR STAFF PRODUCTIVITY RATIO (TOTAL REVENUE/TOTAL STAFF HOURS IN THE SAME TIME PERIOD) SHOULD BE IN WHAT RANGE?

A) $50 to $70

B) $70 to $90

C) $110 to $130

5 THE AVERAGE ATTRITION RATE DUE TO CHANGES IN INSURANCE, RELOCATION OR DEATH (MEANING YOUR NEW PATIENT RATE SHOULD BE EQUAL TO OR GREATER THAN THIS NUMBER) IS . . .

A) 1% to 3%

B) 3% to 6%

C) 10% to 12%

6 HOW OFTEN SHOULD YOU HAVE STAFF OR BUSINESS MEETINGS?

A) Daily

B) Weekly

C) Monthly