Dr. Vargo

THE REASONS

According to research, one of the top sources of miscommunication among doctors and their patients is the head nod. The doctor educates and the patient politely nods. The doctor assumes the patient is on board with his or her recommendations, when in fact the head nod was merely a gesture to demonstrate listening.

Studies show that people are much more likely to take action on something if they’ve made a verbal commitment to someone else.

ACTION STEPS

To strengthen compliance, below are some commitment-seeking questions you could ask.

• Are you ready to try this?
• Does this sound like something you’re interested in?
• Can I count on you?
• Are you open to trying this?
• Are you Ok with what I’m suggesting?
• Do you agree with what I’m saying?

These questions give you an opportunity to address any concerns or objections the patient may have. If the patient is truly uncommitted, then assuming this isn’t something urgent or vision-threatening, you can move on. Don’t be fooled by the head nod. Find out if the patient is committed or listening. OM