In any optometric practice, every staff member contributes to the success of patient care. Some staff wear multiple hats to tackle the myriad of ever-present challenges. In a glaucoma-focused practice, I would argue that the role of the optometric technician is particularly paramount. Let me explain.
First Line of Defense
Optometric technicians are often the first line of defense in ensuring that diagnostic tools produce actionable, reliable results. After all, the accuracy of the data that optometrists rely upon— whether from optical coherence tomography (OCT), visual fields, electroretinography (ERG), corneal pachymetry, or angle imaging—can significantly influence both diagnostic and management decisions. As an example, just get- ting a clear nerve photo can be the difference between a missed subtle drance-type heme vs one that is observed.
In this environment, the saying “garbage in, garbage out” resonates deeply. Further, a single, inaccurate scan or incomplete test can obscure critical changes in a patient’s condition.
Precision in glaucoma care is non-negotiable. A borderline OCT scan can mean the difference between stability and progression, and, therefore, the risk of possible unnecessary treatment. Subtle defects on a visual field test can indicate early functional loss.
Our technicians, with their keen attention to detail, ensure that these nuances are captured. Their expertise goes beyond technical skills—they often anticipate the adjustments required for optimal testing before the results even reach our review.
So, whether it’s repositioning electrodes for an ERG, administering artificial tears for clearer OCT imaging, or identifying the need to repeat a visual field test in a patient who haphazardly fixates, technicians play an indispensable role in delivering the data optometrists need to make informed decisions.
What’s more, their work not only supports clinical accuracy, it also builds trust with patients. Many glaucoma patients face anxiety about their condition and their tests. A skilled and compassionate technician turns these interactions into moments of reassurance, creating a more positive and supportive patient experience.
An Immeasurable Loss
I have been fortunate to work alongside some of the best optometric technicians in the field. This past August, my team and I lost one of the best. Specifically, Katrina Danley, a dear colleague and friend, passed away after a valiant battle with breast cancer.
Katrina was more than a technician, she was a cornerstone of our practice. Her dedication to precision, her ability to put patients at ease, and her commitment to excellence elevated our entire team.
While I often expressed my gratitude to her, words barely convey the depth of my appreciation. Her legacy continues to inspire me to acknowledge and celebrate the invaluable contributions of optometric technicians.
Showing Gratitude
To my colleagues, I urge you to take a moment to recognize the technicians in your practice. During the hustle and bustle of the day, their contributions and passion for what they do can often go unnoticed. Yet, what they do is vital to the care we provide. A simple “thank you” can go a long way in showing them how much they are valued.
Glaucoma care is a team effort, and our technicians are at its heart. Let’s honor their dedication and ensure they know they are appreciated.
Thank you so much, Katrina for giving so much of yourself through the years to Nittany Eye and the patients we serve. OM
