Staffing shortages and rising operational costs are challenges every optometry practice faces. But what if you could address both issues by hiring a virtual assistant? Virtual assistants are gaining traction in the eye care space as an untapped resource that can take administrative tasks off your team’s plate, allowing them to focus on higher-value activities, such as marketing, staff training, and patient care. Doctors who have successfully implemented virtual staffing frequently report improved efficiency, reduced stress, and cost savings on payroll.

The Benefits

• Reduce staffing costs by leveraging outside talent at competitive rates.
• Improve office morale by reducing staff workload and stress.

Implementing a Virtual Assistant

• Identify tasks. Identify three to four tasks your staff currently handles that could be done remotely.
• Choose a service. Research virtual assistant services tailored to health care.
• Communicate. Position the virtual assistant as a “helper” to support your team, easing any staff concerns.
• Provide training. Ensure the assistant understands your systems and workflows.
• Start small. Begin with a single assistant and scale as your team adapts to this new approach. OM