5 Key Takeaways
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1
Dr. William H. Stephen emphasized execution over clinical skill as a key factor in practice performance during the 2025 Optometric Management Symposium.
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2
Implementing a formula of Why + what + how can increase optical capture rates, as demonstrated by a rise from 58% to over 90% in Dr. Stephen's practice.
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3
Automated appointment reminders and personal outreach for new patients can significantly reduce cancellations and improve patient compliance.
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4
Prescribing annual contact lens supplies in the exam room enhances patient convenience and compliance, preventing midyear supply emergencies.
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5
Dr. Stephen recommended a structured 90-day action plan focusing on fixing one constraint, weekly training, and monitoring key performance indicators.
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